This policy explains what information KN Digital Infrastructure Pte. Ltd. ("Knozen", "we", "us") collects when you visit knozen.ai or contact us, how we use it and the choices you have. It is written to be read, not skimmed, so it is short.
What we collect
We collect information in two ways.
- Information you give us. When you use the contact form (name, company, email, the reason you are reaching out and any message you add) or email us, we receive whatever you choose to include. We ask only for what we need to respond to your enquiry.
- Information collected automatically. Our web server records standard access logs, including your IP address, browser type, the pages you request and the time of the request. We use these logs to keep the site secure and to understand aggregate traffic. We do not run advertising trackers and we do not sell or share this data with data brokers.
How we use it
We use the information you provide to respond to your request, to evaluate whether we can support your requirements and to follow up on that conversation. We use server logs to operate, secure and improve the site. We do not use your information for automated decision-making that has a legal or similarly significant effect on you.
Legal basis
Where data protection law requires a legal basis, we rely on your consent (for example, when you tick the consent box on a form), on our legitimate interest in responding to business enquiries and operating a secure website, and on the steps needed to enter into a contract with you or your organisation.
Who we share it with
We share your information only with service providers who help us run the site and communicate with you, such as email and hosting providers, and only to the extent needed for that purpose. We may also disclose information if required by law, to protect our rights or in connection with a corporate transaction. We do not sell personal information.
International transfers
We operate in Southeast Asia and work with partners in other regions. Your information may be processed outside the country where you live. Where required, we put appropriate safeguards in place for those transfers.
How long we keep it
We keep enquiry details for as long as the conversation is active and for a reasonable period afterwards so we can pick it up again if you return. Server logs are retained for a limited period for security purposes and then deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict certain processing, to withdraw consent and to receive a copy of your data in a portable format. To exercise any of these rights, email marketing@knozen.ai. We will respond within the timeframe required by applicable law.
Cookies
This site does not set cookies for tracking or advertising. Any cookies that are strictly necessary for the site to function are set by the hosting infrastructure and are not used to identify you.
Security
We take reasonable technical and organisational measures to protect your information, including serving the site over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed. Material changes will be flagged on this page.
Contact
Questions about this policy or about your information can be sent to marketing@knozen.ai.